Last Updated: September 23, 2026
Thank you for shopping with Poker Merch Shop.
Because many of our products are made specifically after an order is placed, our return and refund process is different from a traditional retail store.
Please review this policy carefully before placing your order.
Made-to-Order Products
Many Poker Merch Shop products are produced only after you place an order.
Because each item is made to order, we generally cannot accept returns or exchanges for:
- Choosing the wrong size
- Choosing the wrong color
- Ordering the wrong product
- Change of mind
- Preference-related reasons
- Accidental purchases after production has started
Printify, our fulfillment provider, follows the same general approach for made-to-order products.
We strongly recommend reviewing all product details, size information, colors, quantities, and shipping information before completing checkout.
Damaged, Defective, or Incorrect Products
If your item arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
- With a manufacturing issue
please contact us within 30 days of delivery.
Printify currently allows damaged-product and manufacturing-error claims within 30 days of delivery and may provide a replacement or refund after review.
Please provide:
- Your order number
- The email address used at checkout
- A description of the problem
- Clear photos showing the issue
- Photos of the packaging where relevant
If more than one item is affected, we may request a photo showing all affected items together.
How to Report an Issue
Contact us through:
Contact Us/contact/
or email:
customersupport@pokermerchshop.com
Include your order number in your message.
Please do not discard the item or packaging until the issue has been reviewed.
Do I Need to Return a Damaged Product?
In many cases, a physical return may not be required for an approved damaged or defective item claim.
Printify generally reviews these claims using photographs and does not require damaged products to be returned for qualifying manufacturing issues.
However, please wait for confirmation from Poker Merch Shop before disposing of any product.
Wrong Size or Color Ordered
Customers are responsible for selecting the correct:
- Size
- Color
- Style
- Product
- Quantity
Because products are made to order, we cannot normally offer a free replacement, exchange, or refund if the wrong size or color was selected during checkout.
Please review our:
Size Guide/size-guide/
before ordering.
Product-specific sizing information should always be used when available.
Change of Mind
We generally do not accept returns or provide refunds simply because a customer changes their mind after an item has entered production.
Since products are produced specifically for each order, they may not be suitable for restocking or resale.
Exchanges
Traditional exchanges are generally not available for made-to-order items.
If your product is defective, damaged, or incorrect, please contact us so we can review whether a replacement or refund is appropriate.
If you ordered the wrong size, color, or style, a replacement order may need to be placed separately.
Order Changes
If you need to change:
- Size
- Color
- Product
- Quantity
- Shipping address
contact us immediately after placing your order.
We will try to help where possible, but changes are not guaranteed.
Once the order enters production, modifications may no longer be possible.
Order Cancellations
If you wish to cancel an order, contact us as quickly as possible.
Because orders may enter production shortly after payment is confirmed, cancellation is not guaranteed.
If production has already started, the order may no longer be eligible for cancellation or refund.
Incorrect Items
If you receive a product different from the item you ordered, contact us within 30 days of delivery.
Please provide:
- Your order number
- A clear photo of the product received
- A photo of any product label or packaging, if applicable
- A brief explanation of the issue
After review, an appropriate resolution may include a replacement or refund.
Missing Items
Some orders may be fulfilled from different facilities and shipped separately.
Before reporting an item as missing, please check:
- Whether the order has multiple tracking numbers
- Your shipping confirmation emails
- Your Track Order page
- Whether another package is still in transit
If all shipments show delivered and an item is still missing, please contact us.
Package Marked Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, first check:
- Around your property
- With household members
- With neighbors
- Your building reception or mailroom
- With the shipping carrier
In some cases, carriers may mark a package as delivered shortly before it physically arrives.
If you still cannot locate the shipment, contact us with your order and tracking information.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address during checkout.
If an order is returned, delayed, lost, or cannot be delivered because an incorrect or incomplete address was provided, the customer may be responsible for additional costs associated with reshipping or replacement.
Contact us immediately if you notice an address error.
Changes may not be possible once fulfillment has started.
Unsuccessful Delivery
If a carrier is unable to successfully deliver an order, available options can depend on the specific fulfillment and shipping circumstances.
Printify notes that unsuccessful deliveries may result in options such as a paid reprint or partial refund depending on the situation.
We will review these cases individually.
Lost Packages
If tracking suggests that your package has been lost in transit, contact us.
We may need to review the shipment with the carrier or fulfillment provider before issuing any resolution.
Please provide:
- Order number
- Tracking number
- Shipping address
- Details of the issue
Refunds
If your refund request is approved, we will process the appropriate refund to the original payment method whenever possible.
The time required for the refund to appear in your account depends on:
- Your payment provider
- Your bank or card issuer
- Your original payment method
Once a refund has been submitted, we cannot control the processing time of your financial institution.
Refund Amounts
Approved refunds may cover:
- The affected product
- Applicable shipping charges where appropriate
- Other amounts depending on the circumstances of the claim
The final amount will depend on the reason for the refund and the specific order.
Original Shipping Costs
Shipping fees are not automatically refundable in every situation.
If a refund is issued due to a verified manufacturing error, damaged product, or incorrect item, applicable shipping charges may also be considered as part of the resolution.
For customer-caused issues, such as incorrect size selection or incorrect shipping information, original shipping fees may not be refundable.
Promotional or Discounted Items
Items purchased using a promotional code or discount are generally subject to the same return and refund conditions as regular-priced products unless the promotion states otherwise.
Any approved refund will normally be based on the actual amount paid.
Gift Purchases
Refunds for gift purchases are generally returned to the original payment method used to complete the purchase.
We generally cannot redirect a refund to a different person or payment method.
Chargebacks and Payment Disputes
If you experience a problem with your order, please contact us first.
We encourage customers to allow us an opportunity to investigate and resolve legitimate order issues before initiating a payment dispute or chargeback.
Abuse of the Refund Process
Poker Merch Shop reserves the right to review or refuse claims involving:
- Fraudulent activity
- Altered evidence
- Repeated abuse of the refund process
- False claims
- Attempts to receive multiple refunds for the same order
This does not affect any rights available to customers under applicable law.
Consumer Rights
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.
Where local law provides additional rights or remedies, those rights will apply.
Contact Us
If you have a problem with your order or have questions about this policy, contact:
Poker Merch Shop
