Frequently Asked Questions

Poker Merch Shop offers poker-inspired apparel and accessories, including T-shirts, long sleeve shirts, hoodies, sweatshirts, headwear, bags, mugs, tumblers, water bottles, and other accessories. Our products feature designs from the MuckU2, I Just Play Poker, and I Don’t Gamble, I Just Play Poker collections.

Most of our products are produced after an order is placed. This allows us to offer a wider selection of designs, colors, and sizes while reducing unnecessary inventory. Because products may be made specifically for your order, please review your selected size, color, and shipping information carefully before completing checkout.

We make every effort to display our products, artwork, and colors as accurately as possible. However, slight differences may occur because of screen settings, materials, printing methods, lighting, and manufacturing variations.

Available colors and sizes are displayed on each product page. Select your preferred options before adding the product to your cart. If you are unsure about sizing, please review our Size Guide before placing your order.

Many of our designs are available across multiple product types, depending on availability. Browse the relevant collection to see all products currently offered with a particular design.

Please review the sizing information shown on the individual product page or visit our Size Guide. Different products may use different manufacturers or fits, so checking the measurements for the specific item is recommended.

No. Sizing may vary between different products, styles, and manufacturers. Always review the measurements provided for the specific product before ordering.

Contact us as soon as possible. Because many products are made to order, we cannot guarantee that the size can be changed once production has started. Please review our Returns & Refunds page for additional information.

Some products may use unisex sizing while others may use product-specific sizing. Please check the description and size information on the individual product page before ordering.

Your total delivery time includes both production time and shipping time. Since many products are made to order, they may require production before shipment. Delivery times can vary depending on the product, fulfillment location, shipping destination, and carrier.

Shipping charges depend on the products in your order, quantity, shipping destination, and available shipping method. Your final shipping cost will be shown at checkout before you complete your purchase.

Yes. Some products may be produced or fulfilled from different facilities. If that happens, your order may arrive in multiple packages and you may receive separate tracking information.

Available shipping destinations and shipping methods will be displayed during checkout. If shipping is available to your location, you will be able to view the available options before completing your order.

Please visit our Shipping Policy page for additional information about production, shipping, delivery, tracking, and other shipping-related details.

Once your order has shipped, tracking information will be provided when available. You can also visit our Track Order page and enter the requested order information.

Tracking information may take some time to update after a shipping label has been created. If there has been no update for an extended period, please contact us with your order number.

First, check around your delivery location, with household members, neighbors, building reception, mailroom, or the shipping carrier. If you still cannot locate your order, contact us with your order number so we can review the situation.

Your order number is normally included in your order confirmation email and may also be available in your customer account.

Return eligibility depends on the product and circumstances. Because many products are made to order, some items may have different return requirements. Please review our Returns & Refunds page for complete information.

Please contact us as soon as possible and provide your order number, a description of the issue, and clear photos showing the problem. Our team will review the information and help determine the appropriate solution.

Contact us with your order number and clear photos of the item you received. We will review the issue and help you resolve it.

Exchange availability depends on the product and circumstances. Please review our Returns & Refunds page or contact us before sending anything back.

Once an approved refund has been processed, the time required for it to appear in your account depends on your payment provider or financial institution.

Because many products are produced specifically after an order is placed, return eligibility may be different from traditionally stocked products. Please review our Returns & Refunds page for the applicable conditions.

Contact us immediately if you need to change the size, color, quantity, shipping address, or product selection. Because orders may enter production quickly, changes cannot always be guaranteed.

Contact us as soon as possible if you would like to cancel an order. If production has already started, cancellation may no longer be possible.

Contact us immediately with your order number and the correct shipping information. If the order has already entered fulfillment or shipped, the address may no longer be changeable.

We accept major credit and debit cards. Available payment options will be shown during checkout.

Payments are processed through secure third-party payment providers. Your complete payment card information is handled by the payment provider during checkout.

Buy Now, Pay Later options may be available for eligible customers through supported payment providers. Any available installment options will appear during checkout.

Payment is generally authorized or collected when the order is placed, depending on the payment method selected at checkout.

Payments can be declined for several reasons, including incorrect billing information, card restrictions, insufficient funds, or security checks performed by the payment provider. If your payment is declined, verify your information or contact your bank or payment provider.

From time to time, Poker Merch Shop may offer promotional codes, special offers, or limited-time discounts.

Enter your valid promotional code in the coupon or discount field during cart or checkout.

Unless otherwise stated, discount codes generally cannot be combined. The checkout will show whether a particular offer can be applied.

Promotional codes should be entered before completing checkout. Discounts generally cannot be applied retroactively after an order has already been placed.

Care instructions vary depending on the product and material. Always follow the care instructions provided with the item or displayed on the product page. Gentle washing and avoiding excessive heat can help preserve printed apparel.

Follow the specific care instructions for your product. Excessive heat can affect some printed designs, so lower-temperature drying or air drying may help preserve the print.

This depends on the individual product. Please check the product description and care instructions before placing drinkware in a dishwasher or microwave.

Follow the product care instructions, avoid excessive heat, and use gentle washing and drying methods where appropriate. Proper care can help preserve both the garment and printed design.

If guest checkout is enabled, you can complete your purchase without creating an account. Creating an account may make it easier to review orders and manage your customer information.

Visit the My Account page and select the password reset option. Follow the instructions sent to your registered email address.

Registered customers can view available order information through the My Account section.

We use standard website security measures and secure payment providers to help protect customer information. Please also use a strong and unique password for your account.

Visit our Contact Us page and send us a message.

Please include your order number, the email address used for the order, and a clear description of the issue. If the issue relates to a damaged or incorrect item, include clear photos when possible.

We aim to respond to customer inquiries as promptly as possible. Response times may vary depending on inquiry volume, weekends, and holidays.