Last updated: September 20, 2026
Thank you for shopping with Poker Merch Shop. We want your order to arrive as smoothly as possible. This Shipping Policy explains how order processing, shipping, tracking, delivery, and shipping-related issues are handled.
Order Processing & Production
Many Poker Merch Shop products are made to order. This means production may begin after your order has been successfully placed and payment has been confirmed.
Production time varies depending on the product, print provider, order volume, and fulfillment location.
Please note that:
- Production time is separate from shipping time.
- Orders may enter production shortly after they are placed.
- Processing may take longer during holidays, promotions, or periods of unusually high demand.
- Once an order enters production, changes or cancellations may no longer be possible.
Estimated Delivery Time
Your total estimated delivery time includes:
Production Time + Shipping Time
Shipping times vary depending on the destination, selected shipping method, carrier, product, and fulfillment location.
Any delivery estimate provided during checkout is an estimate rather than a guaranteed delivery date.
Carrier delays, weather conditions, holidays, customs processing, and other circumstances outside our control may affect delivery times.
Shipping Costs
Shipping charges are calculated based on factors such as:
- Products ordered
- Quantity
- Package size and weight
- Shipping destination
- Fulfillment location
- Available shipping method
The applicable shipping cost will be displayed during checkout before you complete your purchase.
Multiple Packages
Items in the same order may sometimes be produced or fulfilled from different facilities.
As a result:
- Your order may arrive in more than one package.
- Packages may arrive on different days.
- You may receive separate tracking numbers for different shipments.
Receiving one package does not necessarily mean the remainder of your order is missing.
Order Tracking
When tracking information becomes available, it may be provided by email or through your order information.
You can also visit:
Please allow some time for tracking information to become active after a shipping label has been created.
In some cases, the carrier may not display movement immediately even though the package has entered the shipping process.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting your order, please carefully check:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP/postal code
- Country
If you notice an incorrect shipping address after placing your order, please contact us immediately.
We cannot guarantee that an address can be changed once an order has entered production or has been shipped.
Incorrect or Incomplete Addresses
If a package cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply if the item must be reshipped.
Poker Merch Shop is not responsible for delivery problems caused by incorrect information submitted by the customer.
Delayed Shipments
Occasionally, packages may be delayed after leaving the fulfillment facility.
Possible causes include:
- Carrier delays
- Severe weather
- Holiday shipping volume
- Transportation disruptions
- Customs processing
- Incorrect address information
- Local delivery disruptions
Once a shipment has been transferred to the carrier, the carrier controls the transportation and delivery process.
If your tracking has not updated for an extended period, please contact us and provide your order number.
Package Marked Delivered but Not Received
If tracking indicates that your package was delivered but you cannot locate it, please first:
- Check around your delivery location.
- Ask household members.
- Check with neighbors.
- Check with your building reception, front desk, or mailroom.
- Contact the shipping carrier.
- Allow a short period of time in case the carrier marked the package delivered before final delivery.
If you still cannot locate the package, contact us with your order number and tracking information and we will help review the situation.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact us.
We may need to review the tracking information and, where appropriate, communicate with the fulfillment provider or carrier before determining the available resolution.
Each case will be reviewed individually.
Damaged Packages or Products
If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when relevant
This information helps us review the issue and determine the appropriate next step.
Please do not discard damaged products or packaging until the issue has been reviewed.
International Shipping
International shipping may be available for certain products and destinations.
Available destinations and shipping methods will be displayed during checkout.
International orders may take longer because of:
- Customs processing
- Import inspections
- Local carrier delays
- Destination-country regulations
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise during checkout, these charges are generally the responsibility of the customer.
Poker Merch Shop does not control customs charges or the time required for customs clearance.
For information about possible import fees, please contact your local customs authority before ordering.
Delivery Restrictions
Shipping availability can vary by product and destination.
Some products may not be available for shipment to certain countries, regions, PO boxes, military addresses, or other restricted destinations.
If a shipping method is unavailable for your address, the website may prevent that shipping option from being selected during checkout.
Changes After an Order Is Placed
If you need to change:
- Your shipping address
- Product
- Size
- Color
- Quantity
please contact us immediately.
Because many products are made to order and can enter production quickly, we cannot guarantee changes after an order has been submitted.
Cancellations
If you would like to cancel an order, contact us as soon as possible.
If production has already started, cancellation may no longer be possible.
For additional information regarding cancellations, returns, or refunds, please review our:
Holiday & Peak-Season Shipping
During major holidays, sales events, or periods of high order volume, production and shipping times may be longer than usual.
We recommend ordering early if you need an item for a particular occasion.
Delivery by a specific date cannot be guaranteed unless expressly stated otherwise.
Contact Us
If you have questions about shipping or an existing order, please visit:
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
